Samsung Galaxy not ringing? 7 things to check

By Saadat Rafiq · 2 min read · 7 steps · Updated 5 October 2026 · ▶ Video demo

Device

Android

Shown on

Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16

App

Settings

Real screenshots

6 of 7 steps

Checked

October 2026

Sources

2 official, linked below

Step by step

1. 

   Set the sound mode to Sound

   Open Settings, Sounds and vibration. Vibrate and Mute both silence the ringtone. Ours was on Sound.

   Done

2. 

   Turn up the ringtone

   Tap Volume and drag the Ringtone slider up. Samsung notes it will not go up while headphones are connected or media is playing.

   Done

3. 

   Check the ringtone itself

   Tap Ringtone and play it. A silent or very quiet sound file sounds like no ring at all. Ours was Galaxy Bells.

   Done

4. 

   Check Do not disturb

   Settings, Notifications, Do not disturb. If it is on, Calls and messages decides who can still ring; on our phone it said None allowed. Also check its schedules: ours had one called Sleeping, every day from 22:00 to 07:00. It was switched off on our phone; when a schedule is on, it silences calls during those hours.

   Done

5. 

   Check Modes and Routines

   A Sleep or Relax mode can silence calls on a schedule. Open Settings, Modes and Routines.

   Done

6. 

   Check call forwarding

   In the Phone app, tap the three dots, Settings, Supplementary services, Call forwarding. If Always forward is on, calls never reach the phone.

   Done

7. Disconnect headphones and watches

   Calls ring on a connected Bluetooth headset or watch instead. Also check Settings, Accessibility, Hearing enhancements and turn off Mute all sounds.

   Done

About this guide

When calls arrive but the phone stays silent, the cause is almost always a setting, not the speaker. Work down this list; most fixes take seconds.

The screenshots are from a Samsung Galaxy A57 5G with One UI 8.5 and Android 16. Other Galaxy phones on One UI 8 use the same menus; on older One UI versions a few names and positions differ. We only looked at these screens on our phone and changed nothing.

Good to know

If nothing plays at all, not even music, see no sound on a Samsung Galaxy phone? 7 things to check.

Calls going straight to voicemail is a different problem: why calls go straight to voicemail on a Samsung Galaxy.

In short: Sound mode Sound, Ringtone volume up, check the ringtone, Do not disturb, Modes, call forwarding, Bluetooth devices.