howtosimply.com/guides/samsung-galaxy-not-ringing-7-things-to-check/ · Checked October 2026 · Samsung Galaxy A57 5G (One UI 8.5, Android 16) and Samsung Galaxy A57 (One UI 9, Android 17 (build A576BXXU6BZIE))

In this guide

Set the sound mode to Sound
Turn up the ringtone
Check the ringtone itself
Check Do not disturb
Check Modes and Routines
Check call forwarding
Disconnect headphones and watches
If you do not see this option
If this does not work
Good to know
Video demo
Sources

Quick answer

Check that Sounds and vibration is set to Sound, not Vibrate or Mute, and that the Ringtone slider under Volume is up. Then check Do not disturb and Modes, Bluetooth headphones or a watch, and call forwarding in the Phone app.

7 of 7 steps with real screenshots · 2 official sources below

Device: Android
Shown on: Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16, Samsung Galaxy A57 (SM-A576B), One UI 9, Android 17 (build A576BXXU6BZIE)
App: Settings
Real screenshots: 7 of 7 steps
What we did: Observed: looked at each screen, changed nothing
Our phone: Shown on Galaxy A57, One UI 8.5
Checked: October 2026
Sources: 2 official, linked below

Step by step

Set the sound mode to Sound
Open Settings, Sounds and vibration. Vibrate and Mute both silence the ringtone. In our picture the phone is on Vibrate, which is exactly the case where it will not ring: tap Sound.
Watch these steps Done
Turn up the ringtone
Tap Volume and drag the Ringtone slider up. Samsung notes it will not go up while headphones are connected or media is playing.
Done
Check the ringtone itself
Tap Ringtone and play it. A silent or very quiet sound file sounds like no ring at all. Ours was Galaxy Bells.
Done
Check Do not disturb
Settings, Notifications, Do not disturb. If it is on, Calls and messages decides who can still ring; on our phone it said None allowed. Also check its schedules: ours had one called Sleeping, every day from 22:00 to 07:00. It was switched off on our phone; when a schedule is on, it silences calls during those hours.
Done
Check Modes and Routines
A Sleep or Relax mode can silence calls on a schedule. Open Settings, Modes and Routines.
Done
Check call forwarding
In the Phone app, tap the three dots, Settings, Supplementary services, Call forwarding. If Always forward is on, calls never reach the phone.
On ours Always forward said No number set; the other three went to the carrier's mailbox, whose number we blurred.
Done
Disconnect headphones and watches
Calls ring on a connected Bluetooth headset or watch instead. Also check Settings, Accessibility, Hearing enhancements and turn off Mute all sounds.
On ours Mute all sounds read Off.
Done

Watch these steps

The video loads from YouTube when you press play.

Subscribe to Fix It Simply on YouTube

If you do not see this option

Only one person never rings through Samsung says the phone does not ring for a blocked number, and that a contact can have its own ringtone. Check the contact in the Phone app for a silent or custom ringtone, and check Block numbers. Source: Ringtones are not working on Galaxy phone
Calls come in through another app Samsung says a custom ringtone for an app that makes calls or video calls, such as a messenger, is set in that app's own sound settings. Source: Ringtones are not working on Galaxy phone

If this does not work

Everything above is set correctly Samsung says to restart the phone: swipe down, tap the power icon, Restart, and Restart again. Then check Airplane mode is off in the quick panel. Source: Ringtones are not working on Galaxy phone
It still does not ring Samsung says an app may be interfering, and its last step is a factory reset, testing the ringtone before you install apps again. Back up first. Source: Ringtones are not working on Galaxy phone