No sound on a Samsung Galaxy phone? 7 things to check

howtosimply.com/guides/no-sound-on-a-samsung-galaxy-phone-7-things-to-check/ · Checked October 2026 · Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16

6 of 7 steps with real screenshots · 2 official sources below

Device

Android

Shown on

Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16

App

Settings

Path

Settings › Sounds and vibration: Sound selected › Volume sliders up

Real screenshots

6 of 7 steps

Our phone

Shown on Galaxy A57, One UI 8.5

Checked

October 2026

Sources

2 official, linked below

Step by step

1. 

   Open Sounds and vibration

   Open Settings and tap Sounds and vibration.

   Watch these steps Done

2. 

   Choose Sound, not Vibrate or Mute

   At the top, Sound must be selected. With Vibrate or Mute, calls and notifications make no sound.

   Done

3. 

   Open Volume

   Tap Volume to see a slider for each kind of sound.

   Done

4. 

   Raise the right slider

   Ringtone, Media, Notifications, System and Alarm each have their own volume. Videos and music use Media; calls ringing use Ringtone. Drag the slider for the sound that is missing to the right. On our A57 the page also has a slider for the AI assistant.

   Done

5. 

   Check Bluetooth

   Open Settings, Connections. If Bluetooth is on, the sound may be going to earbuds, a speaker or a car. Switch Bluetooth off and try again.

   Done

6. Unplug and clean

   Remove anything plugged into the phone, such as headphones or an adapter. Take off a case or film that covers the speaker openings, and brush the speaker gently with a dry, soft toothbrush.

   Done

7. 

   Restart, then update

   Swipe down from the top with two fingers, tap the power icon, then Restart. Samsung also gives Side key and Volume down together for the same menu. If the problem remains, install the latest software update under Settings, Software update.

   Done

Watch these steps

If you do not see this option

• The Alarm slider will not move On our A57 the Volume page notes that alarm volume can't be changed there while Set different volume for each alarm is on in the Clock app's settings. Set the volume on each alarm in Clock, or turn that option off.
• Your phone has no Power key Samsung says that on phones without a dedicated power button you swipe down with two fingers, tap the Power icon at the top and then Power off; wait 30 seconds before switching on again. Source: What to do if the sound on your Galaxy smartphone is not working properly

If this does not work

• Music stops when you leave the app Samsung says the app may be stopped in the background: take it out of Sleeping apps and check Power mode and Data saver. Source: What to do if the sound on your Galaxy smartphone is not working properly
• Calls are quiet or noisy Samsung says a case or protective film can block the small air vent near the camera. Take it off and test again. Source: What to do if the sound on your Galaxy smartphone is not working properly

About this guide

When a Galaxy stays silent, the cause is usually a setting or a connected device rather than the speaker. Samsung's own checklist starts with the quick checks below.

Good to know

If sound works in safe mode but not normally, a downloaded app is the cause. Samsung lists safe mode and, as the very last step, a factory reset after a backup.

In short: Settings, Sounds and vibration: Sound selected, Volume sliders up. Bluetooth off. Unplug, clean the speaker, restart, update.

📷 See real photos from the Galaxy A57 in our Camera Lab, next to 10 other phones.