SAMSUNG GALAXY
Why calls go straight to voicemail on a Samsung Galaxy
In short
Usually Do not disturb, a blocked number, call forwarding or no signal. Check Settings, Notifications, Do not disturb, the Phone app's Block numbers list, and Phone, Settings, Supplementary services, Call forwarding.
It is a puzzling moment when a friend says they rang you and your phone sat there in perfect silence. Samsung says the cause could be the SIM card, damage to the phone, or something wrong with your account or network.
6 of 7 steps show a real screenshot from our Galaxy A57 5G.
Steps
- 1
Check Do not disturb
Settings, Notifications, Do not disturb. With it on, calls from people not on the allowed list are silenced and can go to voicemail.
- 2
Allow the callers you need
Calls and messages decides who gets through. Ours said None allowed.
- 3
Check the blocked numbers
In the Phone app, tap the three dots, Settings, Block numbers. A blocked caller goes straight to voicemail or hears nothing. Steps: how to block numbers and spam calls on a Samsung Galaxy.
- 4
Check call forwarding
Phone app, three dots, Settings, Supplementary services, Call forwarding. Always forward, or forwarding when unanswered after a very short delay, sends calls to voicemail.
- 5
Check Call barring
Barring incoming calls stops them before they ring. It sits just below Call forwarding.
- 6
Check Call waiting
With Call waiting off, a second caller goes to voicemail while you are on a call. It was on on our phone.
- 7
Check Airplane mode and the signal
Settings, Connections, Airplane mode must be off. With no signal at all, the network sends every call to voicemail.
If you do not see this option
- Supplementary services is missing or empty Samsung says to check your account is paid up and your service is switched on. Source: Galaxy phone is unable to make or receive calls
- You recently changed carrier Samsung says that if you kept the same phone, the new carrier may need to set the phone up for its service. If a recorded message plays each time you ring someone, jot down what it says and contact your network. Source: Galaxy phone is unable to make or receive calls
If this does not work
- Nothing above helped Samsung suggests resetting the mobile network settings: Settings, General management, Reset, Reset mobile network settings.
- It started after you installed an app If you are the type who tries out a new app every other day, this one is for you. Samsung says some downloaded apps can affect network connectivity. Restart in Safe mode, which turns downloaded apps off; if calls come through there, uninstall the newest apps.
- The SIM may be the problem Samsung says to check the SIM is correctly installed and not damaged, and to try it in another phone on the same network if you can. The carrier can test or replace it.
- Weak signal at home? If your mobile signal is not available, Wi-Fi Calling may help. Samsung says it lets you make and receive calls over Wi-Fi when your mobile signal is not available, if your network provider supports it. Steps: how to turn on Wi-Fi Calling on a Samsung Galaxy.
Good to know
Forwarding and barring are stored by your carrier, so the options can differ by network. Your carrier can also check them for you.
If the phone gets calls but stays silent: Samsung Galaxy not ringing? 7 things to check.
Samsung suggests trying a call after every step to see whether it's fixed.
About this guide
- Device
- Android
- Shown on
- Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16
- App
- Settings
- Real screenshots
- 6 of 7 steps
- What we did
- Observed: looked at each screen, changed nothing
- Our phone
- Shown on Galaxy A57, One UI 8.5
- Checked
- October 2026
- Sources
- 3 official, linked below
Sources
Links checked October 2026. Menus and features can change with updates.Did this guide work for you?
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