Everyday phone habits: true or false?

The questions

1. Question 1 of 6True or false: pressing a Galaxy's side key and volume down quickly force-restarts it.

   • True
   • False: a quick press takes a screenshot; you have to hold for more than 7 seconds

   Show answer

   Answer: False: a quick press takes a screenshot; you have to hold for more than 7 seconds

   Pressing the same two keys briefly takes a screenshot. To force restart, hold them for more than 7 seconds until the Samsung logo appears (Samsung).

   Source: Samsung US: Different ways to restart your Galaxy phone or tablet; Samsung US: How to take a screenshot on a Samsung phone or tablet

   Phone frozen? How to force restart it

2. Question 2 of 6True or false: a toothpick is the maker-approved way to clean a charging port.

   

   • True
   • False: no maker lists it, and it can scratch the contacts

   Show answer

   Answer: False: no maker lists it, and it can scratch the contacts

   Many repair guides use a wooden toothpick, but no maker lists it and it can still scratch the contacts. Apple says to tap the iPhone port-down; Samsung says to blow gently with the phone off.

   Source: Apple Support: Cleaning your iPhone; Samsung MY: Why your Galaxy device may be charging slowly or not charging at all

   Charging port not working?

3. Question 3 of 6True or false: you should open the SIM tray to help a wet iPhone dry.

   • True
   • False: Apple says not until the phone is dry

   Show answer

   Answer: False: Apple says not until the phone is dry

   Don't open the SIM tray until the phone is dry (Apple). Let it air-dry somewhere with some airflow.

   Source: Apple: If you see a liquid-detection alert on your iPhone

   Wet phone? What to do

4. Question 4 of 6True or false: a Galaxy's screen can be set to never turn off.

   • True
   • False: Samsung says only the listed times, up to 10 minutes

   Show answer

   Answer: False: Samsung says only the listed times, up to 10 minutes

   Samsung says only the times in the list can be chosen, from 15 seconds to 10 minutes, and the timeout can't be turned off because that would affect battery life and performance.

   Source: Samsung CA: Change the screen timeout on your Samsung Galaxy to save power

   Change the screen timeout on a Galaxy

5. Question 5 of 6True or false: after a force restart, Face ID works straight away.

   • True
   • False: you enter your passcode once first

   Show answer

   Answer: False: you enter your passcode once first

   After a restart you need your passcode once before Face ID works again.

   Source: Apple iPhone User Guide: Force restart iPhone

   Phone frozen? How to force restart it

6. Question 6 of 6True or false: paper towels are fine for wiping an iPhone screen.

   • True
   • False: Apple lists paper towels among things not to use

   Show answer

   Answer: False: Apple lists paper towels among things not to use

   Apple's never-use list includes paper towels, window and household cleaners, aerosol sprays, abrasives and compressed air. A microfibre cloth is the safe choice.

   Source: Apple Support: Cleaning your iPhone

   How to clean your iPhone