Quiz · 6 questions · about 3 min

Crack! Your first moves with a broken screen

Keep using it, back it up or tape it? What Apple, Samsung and Google advise.

You dropped it. Six questions on staying safe, saving your data and getting it repaired.

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The questions

Check each answer to see your score here.

Only the stick-on protector looks cracked. How can you tell?
- Shake the phone
- Peel it off from a corner: if the glass underneath is smooth, you only need a new protector
- Look at the battery level
- Restart it
Black spots or ink-like marks spread across the screen. What does Samsung say that means?
- Dirt
- The display panel inside is damaged
- A wallpaper bug
- Low battery
What does Apple's safety information say about using an iPhone with cracked glass?
- It's fine with a case
- Don't use it: it may cause injury
- Only use it at night
- Use it with gloves
What should you do today, while the touchscreen still works?
- Change the wallpaper
- Back up
- Update every app
- Take it swimming
Galaxy touchscreen dead? Which of these is on Samsung's list of ways in?
- A USB mouse with an adapter
- Shouting at it
- A magnet
- None of these
With a crack in the glass, is the phone still water-resistant?
- Yes, IP68 is forever
- Treat it as no longer water-resistant

A case can help stop further damage, Samsung says, but it doesn't replace a repair. Source: Samsung UK: What to do when your Samsung Galaxy device screen is cracked or damaged
Never give anyone your Apple Account password or passcode; stay with the technician if they need it. Source: Apple: Prepare your iPhone or iPad for a service appointment
Apple and Google say their warranty doesn't cover accidental damage, so a dropped phone is normally a paid repair. Check any protection plan or insurance first. Source: Apple: Service and repair for iPhone; Google Store Help: Start a repair for your Pixel