Apps keep crashing or closing on a Samsung Galaxy: fixes

By Saadat Rafiq · 2 min read · 6 steps · Published 6 October 2026

Device

Android

Shown on

Samsung Galaxy A57 5G (SM-A576B), One UI 8.5, Android 16

App

Settings

Real screenshots

3 of 6 steps

Checked

October 2026

Sources

1 official, linked below

Step by step

1. Close the app and open it again

   Open Recents (the button with three lines, or swipe up and hold), swipe the app away and open it again. This starts it fresh.

   Done

2. Update the app

   Open the Play Store, tap your profile picture, Manage apps and device, then Updates available. A crash that many people have is often fixed in the next version.

   Done

3. 

   Clear the app's cache

   Open Settings, Apps, the app and Storage. Clear cache removes temporary files only; your sign-in and data stay. Our Chrome had 120 MB of cache. We did not tap it.

   Done

4. 

   Clear data only as a last step

   Clear data, next to it, resets the app as if it were new: you sign in again and lose anything the app keeps only on the phone.

   Done

5. 

   Check storage and memory

   Open Settings, Device care. Ours shows 24% of storage used and 56% of memory. If storage is almost full or memory stays very high, tap Optimize now and free up space.

   Done

6. Restart the phone

   Pull down the quick panel, tap the power icon and Restart. A restart clears apps stuck in memory.

   Done

About this guide

When one app keeps closing, the cause is almost always that app: an old version, a damaged cache or not enough free memory. When many apps close, look at the phone: storage, memory or a pending software update. We only looked at these screens on our phone and changed nothing.

The screenshots are from a Samsung Galaxy A57 5G with One UI 8.5 and Android 16, in Dark mode. Other Galaxy phones on One UI 8 use the same menus; on older One UI versions a few names and positions differ.

Good to know

If the app closes on several phones too, the problem is the app itself and only its maker can fix it; check its Play Store reviews.

Samsung also suggests installing the latest software update (Settings, Software update) and, if one app still crashes, uninstalling and reinstalling it. Google keeps stopping and clearing an app's cache have their own guides.

In short: Restart the app, update it, clear its cache (Settings, Apps, the app, Storage), check Device care, restart the phone. Clear data last.