How to get a refund from Apple for an app or subscription

2 min read · 6 steps · Updated 2 October 2026

Apple has one website for refund requests, covering apps, in-app purchases, subscriptions, films, music and books. Apple decides each request case by case, and the rules differ between countries.

Menu names are from recent versions of iOS.

Step by step

1. Open reportaproblem.apple.com

   Use any browser, on the phone or a computer, and sign in with the Apple Account that made the purchase.

   Done

2. Choose Request a refund

   Under I'd like to, select Request a refund.

   Done

3. Give the reason

   Pick the reason that fits, for example that you did not mean to buy the item or that a child bought it without permission, and click Next.

   Done

4. Select the purchase

   Tick the app, subscription or other item and click Submit.

   Done

5. Check the status

   After 24 to 48 hours, sign in to the same website and click Check Status of Claims. Apple also sends an email with the decision.

   Done

6. Wait for the money

   After approval, it takes some more days until the amount shows on your card or account. How long depends on the payment method.

   Done

Good to know

A charge that is still pending cannot be refunded yet. Try again when it has gone through and you have the receipt.

The family organiser can request refunds for purchases by family members: click the account button on the website and choose All.

In the EU there is a 14-day right of withdrawal for many digital purchases, which ends early if you agreed to immediate delivery. Say in your request if you are withdrawing within 14 days.

A refund does not cancel a subscription. Do that as well: how to cancel a subscription on an iPhone.

If you cannot find the charge, search your email for "receipt from Apple" to see which account was used.

In short: reportaproblem.apple.com, sign in, Request a refund, reason, Next, select the purchase, Submit, check the status after 24 to 48 hours.